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Blue Grid SolutionsNetwork Inc.

Managed IT Services Built Around Your Organization

Every organization has different operational requirements. Rather than forcing every client into the same package, BGSN offers three carefully designed service tiers.

Essential

Device/User Coverage: Up to 25

Additional devices and services available

Designed for

  • Small businesses
  • Professional firms
  • Retail stores
  • Small healthcare clinics
  • Restaurants
  • Small hotels
  • Growing organizations

Included Services

  • Business Hours Help Desk (8x5)
  • Remote Technical Support
  • Endpoint Monitoring
  • Patch Management
  • Antivirus Monitoring
  • Asset Inventory
  • Microsoft 365 Basic Administration
  • Monthly Health Report
  • Backup Monitoring
  • Vendor Coordination
  • Client Portal Access
  • Quarterly Technology Recommendations

Enterprise

Device/User Coverage: Up to 150

Additional devices and services available

Designed for

  • Banks
  • Large Hospitals
  • Insurance Companies
  • Government Agencies
  • Large Manufacturers
  • National Retail Chains
  • Enterprise Organizations

Included Services

Everything in Professional plus:

  • Unlimited Remote Support
  • Dedicated Service Delivery Manager
  • Dedicated TAM
  • vCIO Services
  • Strategic IT Planning
  • Cybersecurity Advisory
  • Compliance Reporting
  • Executive Dashboards
  • Advanced Business Intelligence Reporting
  • Disaster Recovery Planning
  • Business Continuity Planning
  • High Availability Consulting
  • Vendor Management
  • Project Prioritization
  • Executive Quarterly Business Reviews
  • Technology Budget Planning
  • Infrastructure Lifecycle Planning
  • Priority Emergency Response
  • Executive Escalation Hotline
  • White-Glove Support

IT services for day-to-day operations and longer-term planning

What each service covers in practice - from day-to-day support through email administration, custom development, onsite technical support, and longer-term planning. Coverage depth depends on your plan tier.

Managed IT Services

Day-to-day IT support under a predictable monthly agreement. Your team reaches a service desk for incidents and requests, while endpoints stay monitored for patches, antivirus, and inventory so issues are caught before they spread.

  • Business hours help desk and remote technical support
  • Endpoint monitoring, patch management, and antivirus oversight
  • Asset inventory and vendor coordination
  • Client portal access and monthly health reporting

Infrastructure Management

Core infrastructure is monitored and administered so servers, networks, and connectivity stay available. Coverage scales with your plan - from essential oversight through 24x7 monitoring and hands-on administration of servers, firewalls, wireless, and cloud services.

  • Server and network administration
  • Firewall, switch, and wireless management
  • Cloud administration and availability monitoring
  • Capacity and performance oversight

Email Administration

Accounts, mailboxes, and collaboration settings are administered for the platform your organization already uses. Support is not limited to Microsoft 365. Teams on Google, or on another mail and collaboration platform, receive the same day-to-day user, mailbox, and settings administration.

  • User and license administration
  • Mailbox and collaboration support
  • Administration for Microsoft 365, Google, and other platforms
  • Guidance for secure, consistent tenant settings

Cybersecurity

Security is built into managed service delivery - not treated as an optional add-on. Endpoint protection, patching, and threat monitoring run alongside practical recommendations so risk stays visible and actionable.

  • Endpoint protection and patch compliance
  • Threat monitoring and email security oversight
  • Firewall policy review and vulnerability awareness
  • Risk reporting and security recommendations

Business Continuity

Backup oversight and recovery planning help the organization keep operating through an outage. From routine backup monitoring to disaster recovery and continuity planning on higher tiers, the focus is restoring critical work quickly.

  • Backup monitoring and verification
  • Disaster recovery planning
  • Business continuity planning
  • High availability consulting where the plan includes it

Strategic IT

Technology decisions stay aligned with how the business operates. Quarterly reviews, roadmaps, and capacity planning turn day-to-day operations into a clearer path for investment, priorities, and growth.

  • Quarterly technology recommendations and business reviews
  • Technology roadmap and capacity planning
  • vCIO-style strategic IT planning on higher tiers
  • Budget and infrastructure lifecycle guidance

Custom Development

We build the software the organization needs. That includes workflow automations, websites, internal systems, and applications. Scope is confirmed in a free consultation and is not limited to one plan tier.

  • Workflow and process automation
  • Website creation
  • Internal system creation
  • Application development

Onsite Technical Support

Some technical work needs someone at the site. That includes installation, equipment replacement, cabling, and hands-on troubleshooting. Visits are scheduled for the locations you operate and can be added to a monthly agreement or arranged on their own. Share your sites during a free consultation.

  • Installation, replacement, and cabling at the site
  • Hands-on troubleshooting when remote support is not enough
  • Scheduled visits across the locations you operate
  • Service desk coordination before and after each visit

Service comparison

Each tier includes the services in the tiers below it. Essential covers day-to-day support. Professional adds infrastructure and priority operations. Enterprise adds strategic planning and executive support.

Essential

  • Business Hours Help Desk (8x5), included
  • Remote Technical Support, included
  • Endpoint Monitoring, included
  • Patch Management, included
  • Antivirus Monitoring, included
  • Asset Inventory, included
  • Microsoft 365 Basic Administration, included
  • Monthly Health Report, included
  • Backup Monitoring, included
  • Vendor Coordination, included
  • Client Portal Access, included
  • Quarterly Technology Recommendations, included

Professional

  • Business Hours Help Desk (8x5), included
  • Remote Technical Support, included
  • Endpoint Monitoring, included
  • Patch Management, included
  • Antivirus Monitoring, included
  • Asset Inventory, included
  • Microsoft 365 Basic Administration, included
  • Monthly Health Report, included
  • Backup Monitoring, included
  • Vendor Coordination, included
  • Client Portal Access, included
  • Quarterly Technology Recommendations, included
  • 24x7 Infrastructure Monitoring, included
  • Server Administration, included
  • Network Administration, included
  • Firewall Management, included
  • Switch Monitoring, included
  • Wireless Management, included
  • Cloud Administration, included
  • Advanced Backup Monitoring, included
  • Executive Reporting, included
  • Priority Support Queue, included
  • Quarterly Business Reviews, included
  • Dedicated Technical Account Manager, included
  • Change Management Assistance, included
  • License Management, included
  • Capacity Planning, included
  • Technology Roadmap Planning, included

Enterprise

  • Business Hours Help Desk (8x5), included
  • Remote Technical Support, included
  • Endpoint Monitoring, included
  • Patch Management, included
  • Antivirus Monitoring, included
  • Asset Inventory, included
  • Microsoft 365 Basic Administration, included
  • Monthly Health Report, included
  • Backup Monitoring, included
  • Vendor Coordination, included
  • Client Portal Access, included
  • Quarterly Technology Recommendations, included
  • 24x7 Infrastructure Monitoring, included
  • Server Administration, included
  • Network Administration, included
  • Firewall Management, included
  • Switch Monitoring, included
  • Wireless Management, included
  • Cloud Administration, included
  • Advanced Backup Monitoring, included
  • Executive Reporting, included
  • Priority Support Queue, included
  • Quarterly Business Reviews, included
  • Dedicated Technical Account Manager, included
  • Change Management Assistance, included
  • License Management, included
  • Capacity Planning, included
  • Technology Roadmap Planning, included
  • Unlimited Remote Support, included
  • Dedicated Service Delivery Manager, included
  • Dedicated TAM, included
  • vCIO Services, included
  • Strategic IT Planning, included
  • Cybersecurity Advisory, included
  • Compliance Reporting, included
  • Executive Dashboards, included
  • Advanced Business Intelligence Reporting, included
  • Disaster Recovery Planning, included
  • Business Continuity Planning, included
  • High Availability Consulting, included
  • Vendor Management, included
  • Project Prioritization, included
  • Executive Quarterly Business Reviews, included
  • Technology Budget Planning, included
  • Infrastructure Lifecycle Planning, included
  • Priority Emergency Response, included
  • Executive Escalation Hotline, included
  • White-Glove Support, included

Our Technology Operations Center

BGSN operates using a centralized service delivery model designed to ensure consistency across every client engagement.

Our operational teams include: